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HP Envy 13 aq0044nr

My HP Envy 13 has begun to make a loud whirring sound whenever I use it, I'm fairly certain it's coming from the fan. The sound goes away whenever I turn off my laptop, and seems to stop if I push down on certain parts of the bottom of the notebook. At first a warning message would pop up whenever I turned on the device, but after the first or second time the message stopped appearing, despite the fact that the problem seems to be no closer to being solved.

Is there anything I can do? I only got this laptop a couple weeks ago, so I could return it but I'd prefer not to.

1 REPLY 1
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@Cassowary
Thank you for posting on the HP Support Community.

 

I have a few troubleshooting steps we could try to fix the issue:  

  • Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.

For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.

  • Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.

  • In some cases, updating the BIOS might help prevent the computer.

For more information on how to update the BIOS, see Updating the BIOS.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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