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Message 1 of 2
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Flag Post

The hinge on my laptop is broken

HP Recommended
HP Envy Laptop 17-ae1xx
Microsoft Windows 10 (64-bit)

The right hinge of my HP laptop has failed and now the bottom of the laptop is prying open when I open or try to close the laptop. It is getting worse and worse. This was a very expensive laptop and I have always taken good care of it so this is very suprising for me. I think the plastic hinges were not a a great design for such a heavy screen/laptop.

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Emily9536

 

I reviewed your post and I understand that the right hinge is broken.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support and check the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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