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HP Recommended
HP Pavilion x360 15 Convertible PC 15-er1000 (4R5X1AV)
Microsoft Windows 11

The Left hinge of my HP Pavillion x360 has broken along with the left corner of the back screen part of the laptop which is also open and exposed, this has also cause a part of the lower left side of the screen to crack. I am unable to open and close the laptop due to this. The laptop hasn't been dropped nor fell in anyway, neither has it been stepped on or damaged. I hope their this a way I could get help for this. 

 

Thank You. 

1 REPLY 1
HP Recommended

Hi @Vraj11,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I understand you're experiencing an issue with the laptop hardwareand I apologize for any inconvenience this may have caused. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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my testing
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