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Microsoft Windows 11

Hiya there,

So, this problem have been coming to me since the last month, where my pc simply won't charge, or, it keeps switching from charging to discharging, according to the light charging and the power battery icon meter. I've ran some BIOS tests on both AC adapter and Battery, and both passed. 

I should say when this happens, my pc slows down a lot and it's too sluggish.

1 REPLY 1
HP Recommended

You need to tell us the model of the computer:

 

https://www.hp.com/us-en/shop/tech-takes/how-to-find-hp-laptop-model-number

 

Also please post the advanced output of the battery test. The simple pass/fail does not tell the whole story. There is info about the health of each cell, number of cycles registered, etc. that can assist with diagnosis. In these kinds of cases if the laptop is over 2 years old, it is about 95% likely a new battery will fix the problem. 

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