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- The thunderbolt port on my Spectre x360 has stopped working
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10-14-2020 02:13 PM
The USB Type C power connector and thunderbolt port has stopped working. What can I do?
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Accepted Solutions
10-15-2020 02:31 PM
Hello @jamcha001,
Usually, the most common solution to this issue is a power reset:
- Remove the power adapter
- Unplug any accessories (USB media, etc.)
- Turn off the device
- Hold down the power button for at least 30 seconds
- Turn on the device
- Plug in the power adapter
If you want to check if it's a hardware issue, you can use the HP UEFI Diagnostics:
- Turn off the laptop
- Press the power button and repeatedly press the Esc button
- Select F2 (System Diagnostics)
- Select the desired language
- Navigate to component tests
- Select (I believe it was called) USB or Thunderbolt tests
Note that the above steps may vary depending on the configuration and some tests may not be available.
Kind regards,
Eddy
I used to be an HP Expert. I no longer participate in this community.
10-15-2020 02:31 PM
Hello @jamcha001,
Usually, the most common solution to this issue is a power reset:
- Remove the power adapter
- Unplug any accessories (USB media, etc.)
- Turn off the device
- Hold down the power button for at least 30 seconds
- Turn on the device
- Plug in the power adapter
If you want to check if it's a hardware issue, you can use the HP UEFI Diagnostics:
- Turn off the laptop
- Press the power button and repeatedly press the Esc button
- Select F2 (System Diagnostics)
- Select the desired language
- Navigate to component tests
- Select (I believe it was called) USB or Thunderbolt tests
Note that the above steps may vary depending on the configuration and some tests may not be available.
Kind regards,
Eddy
I used to be an HP Expert. I no longer participate in this community.
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