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HP Recommended
Spectre x360
Microsoft Windows 10 (32-bit)

The USB Type C power connector and thunderbolt port has stopped working.  What can I do?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @jamcha001,

 

Usually, the most common solution to this issue is a power reset:

  1. Remove the power adapter
  2. Unplug any accessories (USB media, etc.)
  3. Turn off the device
  4. Hold down the power button for at least 30 seconds
  5. Turn on the device
  6. Plug in the power adapter

If you want to check if it's a hardware issue, you can use the HP UEFI Diagnostics:

  1. Turn off the laptop
  2. Press the power button and repeatedly press the Esc button
  3. Select F2 (System Diagnostics)
  4. Select the desired language
  5. Navigate to component tests
  6. Select (I believe it was called) USB or Thunderbolt tests

Note that the above steps may vary depending on the configuration and some tests may not be available.

 

Kind regards,

Eddy


I used to be an HP Expert. I no longer participate in this community.

View solution in original post

1 REPLY 1
HP Recommended

Hello @jamcha001,

 

Usually, the most common solution to this issue is a power reset:

  1. Remove the power adapter
  2. Unplug any accessories (USB media, etc.)
  3. Turn off the device
  4. Hold down the power button for at least 30 seconds
  5. Turn on the device
  6. Plug in the power adapter

If you want to check if it's a hardware issue, you can use the HP UEFI Diagnostics:

  1. Turn off the laptop
  2. Press the power button and repeatedly press the Esc button
  3. Select F2 (System Diagnostics)
  4. Select the desired language
  5. Navigate to component tests
  6. Select (I believe it was called) USB or Thunderbolt tests

Note that the above steps may vary depending on the configuration and some tests may not be available.

 

Kind regards,

Eddy


I used to be an HP Expert. I no longer participate in this community.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.