07-21-2016 12:48 PM
The usb 2.0 port on my pavilion laptop has stopped working and I'm getting a failure ID PK1KT1-7J285U-MFPWL1-8D7103. HOW CAN i GET IT TO WORK AGAIN?
07-22-2016 03:03 PM
Welcome to HP Forums! I have read your post and wanted to help.
I understand that the USB 2.0 port does not work on your laptop, and you got failure ID PK1KT1-7J285U-MFPWL1-8D7103.
It gave me information:
Failure ID Tag
GPS, HUB, Modem, Network Card, Network Drive, PCI Card, PCMCIA, Switch, USB
USB Failure (unspecified)
The hardware of the USB port is defective. You may contact HP phone support to arrange a repair.
To contact HP phone support, please use the following link http://www.hp.com/contacthp to create a case for your issue, and contact HP. If you live outside the US/Canada, please click the link http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html to get the contact information for your region.
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