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tgsmd Student
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The usb 2.0 port on my pavilion laptop has stopped working and I'm getting a failure ID

HP Pavilion Notebook - 15-p213
Microsoft Windows 8.1 (64-bit)

The usb 2.0 port on my pavilion laptop has stopped working and I'm getting a failure ID PK1KT1-7J285U-MFPWL1-8D7103.  HOW CAN i GET IT TO WORK AGAIN?

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The usb 2.0 port on my pavilion laptop has stopped working and I'm getting a failure ID

Hi @tgsmd,

 

Welcome to HP Forums! I have read your post and wanted to help.

 

I understand that the USB 2.0 port does not work on your laptop, and you got failure ID PK1KT1-7J285U-MFPWL1-8D7103.

 

It gave me information:

 

 

Failure ID Tag

PK1KT1-7J285U-MFPWL1-8D7103

 

Checksum

OK

 

Test Date

2016/07/06

 

Failure Code

434

 

Device

Communications

 

Includes

GPS, HUB, Modem, Network Card, Network Drive, PCI Card, PCMCIA, Switch, USB

 

Error Message

USB Failure (unspecified)

 

The hardware of the USB port is defective. You may contact HP phone support to arrange a repair.

 

To contact HP phone support, please use the following link http://www.hp.com/contacthp to create a case for your issue, and contact HP. If you live outside the US/Canada, please click the link http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html to get the contact information for your region.

 

Thanks for being a part of the HP community. Please let me know if this helps resolve the issue by marking this post as "Accept as Solution". If you require further assistance let me know and I will gladly do all I can to help. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos.
 

Regards,

 

 

 

 

 

SDJL
I work on behalf of HP


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