-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
3
1
0
HP Recommended
HP Recommended
Its specs
https://support.hp.com/au-en/document/c06452750
You can use
(a) 8GB + 8GB total 16GB running dual channels
(b) 8GB + 16GB total 24GB running single channel,
(c) 16GB + 0GB total 16GB running single channel,
(d) 16GB + 16GB total 32GB running dual channels.
HP parts
- 8 GB, 2666 MHz, 1.2 v, DDR4 part # 937236-850
- 16 GB, 2666 MHz, 1.2 v, DDR4 part # 937438-850
You can buy from
http://partsurfer.hp.com/Search.aspx?searchText=937438-850
http://partsurfer.hp.com/Search.aspx?searchText=937236-850
Its specs:
https://support.hp.com/au-en/document/c06452750
Please use Device Manager to check, Probably the Optane part is physically on its Intel 256 GB Intel® SSD (M.2 NVMe format) therefore you have to replace the whole drive up to 1TB
https://www.tomshardware.com/reviews/intel-h10-qlc-flash-optane-caching,6094.html
Regards.
BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community