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‎03-11-2021 06:26 PM

HP Recommended
Product: HP Envy x360
Operating System: Microsoft Windows 10 (64-bit)

I have a new HP Thunderbolt and when connected to my c-type connector on my HP ENVY x360 laptop it will not charge the battery??????

2 REPLIES 2

‎03-11-2021 08:27 PM

HP Recommended

@CJN3 

 

What EXACTLY is your HP Envy x360  ? Please use the following way to find out the model/product of your machine


                 https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎03-11-2021 08:38 PM

HP Recommended

System Information
Product name:HP ENVY x360 m6 Convertible
Product number:W2K41 UAttABA
Serial number:xxxxxxxxxxxx
Software build ID:16WW2BMT6058S ABA8D ABA
Motherboard ID:81AC
Feature byte:3K5F6b7K7N7R7WaBapaqasauawbVbhbpbzcbdUdXdpdq.mT
OS version:ML
Service 10:20160805
BI0S:F. 59-12/10/2019
Keyboard revision:53.27
Total memory:12.00 GB
Processor name:lntel(R) Core(TM) ¡7-6560U CPU @ 2.20GHz

 

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