• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-12-2021 06:54 PM - edited ‎05-13-2021 10:31 AM

HP Recommended
Product: Thunderbolt Dock G2
Operating System: Microsoft Windows 10 (64-bit)

I have a very similar problem that was solved on this older thread, except for one component: the DisplayPort Hub.

This is the error I'm getting:

HPUpdate.jpg

Don't mind the Thunderbolt Controller - it's up to date, just took the screenshot before it finished reading it.

The firmware on this dock was messed up, but after following the instructions, it's working nicely except I do get this error using the latest firmware SP111940. So I have no idea how to force the DisplayPort Hub firmware, if that's even possible. The SP111940 package does have a folder SP111940\Firmware\DPHub\ with five files which obviously the main firmware installer is supposed to use, but no stand alone utilities like the other components seem to have (ie. Intel and Cypress\Dependency). Again, see the originally linked thread for specifics on that.

 

So if anyone has an idea how to fix this, I'd greatly appreciate your advice.

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.