12-07-2019 09:27 AM - edited 12-07-2019 12:18 PM
It will not work on X360 Convertible 15-df0xxx. Tried hard reboot but no use. Running Win 10 Pro 1909 but did not work on 1903. Tried pretty much everything that I can find. No joy. Sorry, meant to say can anyone please help?
12-10-2019 03:05 PM
@stef53 Welcome to HP Community!
I understand that you are facing issue with a thunderbolt.
I will try to help you out.
Please let me know are you able to charge the with a normal charger.
Please perform the thunderbolt port test and check.
1) Shutdown the computer.
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3) Press F2 once.
4) Go to the Component test.
5) From the list, run the thunderbolt port test.
Please let us know the result.
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!