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Colin102004
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Touchpad freezes whenever I press a key `

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HP Envy Notebook
Microsoft Windows 10 (64-bit)

For some odd reason, whenever I press a key on my keyboard, my touchpad does not accept input for anout 1-2 seconds. I have seen other posts about this issue, but my case is a little weird for the following reasons:

 

  • The spacebar, Windows logo key, Shift, FN, Esc and F1-F12 do not freeze the touchpad.
  • I have tried downloaing the latest driver update for my laptop's touchpad.
  • I have tried turning off SmartSense.
  • I ran the Windows troubleshooter and it could not identify the problem.

If anyone has any other possible fixes that i did not list, that would be great. I have no clue how else to fix this. I just hope it's not a hardware issue.

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A4Apollo
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Message 2 of 4
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Hey there! @Colin102004, Thanks for stopping by the HP Support Forums! 

 

I understand you have touchpad issues with your PC.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your PC?

 

Please provide the product number of your PC to assist you better.

 

As you mentioned the touchpad freezes whenever you press a key on your PC.

 

Try the steps recommended below.

 

Control Panel -> Hardware & Sound -> Power Options -> Change Plan Settings (of current selected plan) -> Change Advanced Power Settings -> USB Selective Suspend Setting -> Disable (both)


Control Panel -> Hardware & Sound -> Power Options -> Change Plan Settings (of current selected plan) -> Change Advanced Power Settings -> PCI-Express -> Link State Power Management -> Disable (both)

 

Also, Try updating the BIOS and chipset driver on your PC and check if it helps.

 

You can try updating the drivers using HP support assistant.

 

Refer this article to know more information about using HP support assistant.

 

If the issue still persists after trying out the steps try the steps recommended below.

 

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

 

Refer this article to further troubleshoot lock up or freezing issues with PC.

 

 

If the solution provided worked for you, please mark accepted solution for this post.


Let me know if this helps! 
Have a pleasant day ahead! 🙂

 

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    
Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!
 

A4Apollo
I am an HP Employee

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Colin102004
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Hello.

 

SFC did not find any errors, updating BIOS and chipset drivers did not solve the issue, nor did turning off the settings in the Power menu.

 

Here is some additional info about my laptop:

 

HP ENVY - 17-s143cl

Windows 10 64-bit

16GB RAM

1 TB HDD

 Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz, 2904 Mhz, 2 Core(s), 4 Logical Processor(s)

Product number: X0S43UA#ABA

 

I have not made any hardware changes to my laptop, and the only software changes I have made were updates to the system drivers.

 

I hope this information helps diagnose the problem.

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A4Apollo
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@Colin102004, It's great to hear from you again.

 

I appriciate your efforts for trying out the steps.

 

As you mentioned even after trying out the steps the issue still persists.

 

Connect an external mouse to your PC and uninstall the touchpad drivers from device manager.

 

Install the touchpad drivers from recovery manager and check if it helps.

 

If the issue still persists try performing a complete system recovery on your PC.

 

Refer this article to know more information about performing a complete system recovery.

 

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know how it goes!

Have a great day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

A4Apollo
I am an HP Employee

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