-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Touchpad not working.

Create an account on the HP Community to personalize your profile and ask a question
02-18-2023 03:39 PM - edited 02-18-2023 05:29 PM
Hello,
My Hp notebook came with pre-installed windows 11, but since the last 3 months after updating the software I am facing this problem of the touchpad not working.
I tried different ways
1) Updating driver
2) uninstalling and then reinstalling the driver
3) Did Hp Hardware Diagnostics UEFI
but nothing worked.
Sometimes the touchpad suddenly started working but most time it didn`t.
Also, in the advanced mouse setting it does not show me the option of device setting and did show which driver is currently installed.
Even in the device manager, it does not show the mouse and pointer option
Can someone please help me
Thank You
02-27-2023 08:49 PM
Hi @NMJ2,
Welcome to the HP support community.
Provide the laptop serial number or the product number for further assistance.
Here is the link to find the product number:- Click here
Alden4
HP Support
HP Support Community Moderator