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HP Recommended
HP Pavilion x360 14 Convertible PC 14-dy0000 (23S38AV)
Microsoft Windows 11

Hello,

My Hp notebook came with pre-installed windows 11, but since the last 3 months after updating the software I am facing this problem of the touchpad not working.

I tried different ways 

1) Updating driver

2) uninstalling and then reinstalling the driver

3) Did Hp Hardware Diagnostics UEFI

but nothing worked.

Sometimes the touchpad suddenly started working but most time it didn`t.

Also, in the advanced mouse setting it does not show me the option of device setting and did show which driver is currently installed.

Even in the device manager, it does not show the mouse and pointer option 

 

Can someone please help me

Thank YouScreenshot 2023-02-18 143315.pngScreenshot 2023-02-18 143819.pngScreenshot 2023-02-18 143750.png

 

2 REPLIES 2
HP Recommended

Hi @NMJ2,

 

Welcome to the HP support community.

 

Provide the laptop serial number or the product number for further assistance.

 

Here is the link to find the product number:- Click here

 

Alden4
HP Support

 

Raj_05
HP Support Community Moderator
HP Recommended

I DM you my laptop product number

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