Touchpad not working

shivam0887 · ‎07-14-2023

It's been around 2 months, my HP Laptop Touchpad is not working. I found the issue in the device manager, under Human Interface Devices, where I2C HID Device shows a warning sign, and it says -

" This device cannot start. (Code 10)

A request for the HID descriptor failed."

I tried all the solutions available on the internet like- enabling/disabling, uninstalling/re-installing the driver. I tried to update the driver, but it is updated to the latest version. Also, I tried to perform a clean reset of my laptop, but nothing happens.

Also, I didn't find any lower/upper filters in Regedit.
When I opened Event Viewer it showed me this

Please please help me to fix this issue.

Treeko · ‎07-16-2023

Hi @shivam0887

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing touchpad issues.

Kindly refer to the steps on this link to update BIOS and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

I am an HP Employee

shivam0887 · ‎07-16-2023

Thank you, Treeko, for your kind response. I have tried the steps mentioned on the link you provided to update the BIOS. But BIOS in my system is already up-to-date according to the BIOS driver available for my system on the hp website.

But updating the BIOS solution didn't work. Please tell me another solution.
Note: My system is running on Windows 11 23h2, but the drivers available on the hp website are only for Windows 11 21h2.

Treeko · ‎07-17-2023

Hi @shivam0887

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link