Touchpad stopped working in any way on HP ENVY x360 ee0002na

[Lena14]

Hi, 

The touchpad stopped working completely, I can neither right/left click nor move the mouse. A USB mouse works. 

I have:

- reset the computer

- updated drivers

- update windows

Anything else to try before warranty claim? 

Thanks

[The_Fossette]

@Lena14

I reviewed your post and I understand that the touchpad is not working on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you uninstall the touchpad driver from the device manager and then download and install it from the below link.

https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105742.exe

Here is how it is done.

1. Type "Device Manager" into the search field to open the device manager console.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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