Trackpad Failure

[ljoemaxwell]

Hello,

I accidently installed the wrong HP laptop firmware on my HP laptop, and now my trackpad is disabled. I accidently installed a firmware update to my laptop and now I cant use it. I've tried to uninstall the device, remove and deleted the drivers, reinstall and all to no avail.

Thank you in advance,

Larry

[KrazyToad]

@ljoemaxwell

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue

[ljoemaxwell]

I followed your steps in the reply to no avail.  One obvious note is that in device manager to even see the "Synaptics SMBus TouchPad" device under "Mice and other pointing devices" I have to check the "show hidden devices" under the view tab of the device manager.

In addition when I go to settings, then devices, then mouse, and then additional mouse options, i get a pop up message that says "Synaptics Pointing Device" (red X) Unable to connect to the Synaptics Pointing Device Driver." "If you have installed another PS/2 Pointing Device Driver please uninstall the Synaptics driver by clicking on the Yes button. You then need to reinstall your pointing device driver for your external device again. Do you want to uninstall the Synaptics driver now? (Yes or No)????

Under Settings, then apps & features, I notice that i have the "Snaptics Pointing Device Driver" installed, it shows "19.0.12.98"

When I goto support.hp.com and try to find software/drivers for my HP Pavilion dv7 Notebook PC, A5F92AV, no updates or files are available as I have Windows 10 Pro 64-bit Version: 19042.906 installed.

[KrazyToad]

Since the DV7 is an older model there might be compatibility issues with Windows 10 drivers

Try uninstall the Touchpad driver from Device Manager and restart the Notebook. Windows should automatically look for the best drivers