04-07-2017 12:06 PM - last edited on 04-07-2017 12:11 PM by kevin-t
I purchased the following HP laptop via Best Buy on Feb 8, 2017. Below are the specifications:
Serial Number: [Personal Information Removed]
SKU: [Personal Information Removed]
Order#:[Personal Information Removed]
I have been facing this problem since the first week of acquiring it and to me it seems like a hardware issue. The track pad pops out from right bottom corner on every left click. And due to that after a few left clicks there is a point when the right click doesn't work. This is the first time I bought a HP laptop on and my experience has been terrible so far.
I was assured that this product has international warranty and I gifted it to my parents in India. Upon contacting the HP service center in India, I was told they don’t have any solutions for this problem. I contacted Best Buy, they don’t have a solution. I contacted HP, they don’t have a solution. Is this the kind of customer service you provide when the product is under warranty. I am highly disappointed with not just Best Buy’s customer service but I have decided not to buy a HP product ever. It’s not the first time I bought a laptop, I have had products from Dell and Apple and I must say here that their customer service is phenomenal.
I am even willing to make arrangements to get this product back to the US as this product is not available in India right now. I want to return this product back but Best Buy told me that they can’t accept returns now, but since it’s a hardware issue I don’t want to keep it with me. I feel like being stuck where nobody is ready to help me.
I request you to please provide me a solution at the earliest as this is getting delayed for no reason. I hope to get a positive response.
Looking forward to hear from you soon.
04-08-2017 03:19 PM
Thank you for posting on the HP Support Forums,
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