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‎10-22-2020 09:12 AM

HP Recommended
Product: Example: Pavilion x360 dw0069

Hi, I have just got my hp pavilion x360 dw0069 2 in 1 convertible laptop. I am facing an issue with the touchpad. The touchpad is not very firm and keeps on wobbling. The lower half of the touchpad is loose. The clicks are working fine but while scrolling the touchpad seems to keep moving up and down which is extremely inconvenient. If someone can help with whether it is a known issue with the model or if there is some problem with my system in particular then I would raise a complaint to get the model fixed.

Any lead is greatly appreciated!!

TIA

4 people had the same question
4 REPLIES 4

‎10-22-2020 02:31 PM - edited ‎10-22-2020 02:33 PM

HP Recommended

That is not a known issue.

 

I would not be happy.

 

 

I have asked the Moderator to help put you in touch with warranty service.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎10-22-2020 09:54 PM

HP Recommended

Thanks Erico, how can I get in touch with the warranty service??

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‎10-23-2020 09:44 AM

HP Recommended

I asked the Moderators to help connect you with warranty service.

 

Hopefully that will happen soon by way of a PM.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎11-18-2020 10:17 PM

HP Recommended

hey i'm new here and i have the same issue can you also help me connect with warranty support?

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