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‎12-26-2019 11:26 AM

HP Recommended
Product: Pavilion -n003tx
Operating System: Microsoft Windows 10 (64-bit)

It takes too long to start notebook when press the power button and also same problem in restart. It takes around 10-15 minutes. And also it hangs while plugin in between there is no response and black screen comes then I have to press the power button to shut down and restart again. It is very time consuming.

So kindly help to fix this problrm.

6 REPLIES 6

‎12-26-2019 11:30 AM

HP Recommended

Have you tried a diagnostic on the hard drive?  Tap esc as you power up then F2 to enter diagnostics. Run the long test on hard drive and memory and report back. 

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‎12-26-2019 11:38 AM

HP Recommended

Which test to be done after pressing f2?

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‎12-26-2019 11:39 AM

HP Recommended

storage and memory

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‎12-26-2019 11:41 AM

HP Recommended

Quick test or extensive test?

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‎12-26-2019 11:51 AM

HP Recommended

it failed in component test

As Hard drive short DST check is failed.

 

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‎12-26-2019 01:21 PM

HP Recommended

I was pretty sure that would be the case. Hard drive needs to be replaced. We can help with that and it is not nearly as expensive or difficult as you think or fear. Post back and we can link you to a product to buy and instructional materials. 

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