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lbptoo Student
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Two weeks out of warranty screen hinge melted and computer dead

HP Pavilion x360
Microsoft Windows 10 (64-bit)

As the title says this computer is just two weeks out of warranty and the right screen hinge melted and the computer is completely dead. This is my daughters computer she uses for her school work and it was in her room. It obviously could have started a fire. Not a happy dad.

 

Is this a common problem with HP's in general or this model? What can be done?  

 

Thanks.

 

Bill

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Retired danny-r
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Two weeks out of warranty screen hinge melted and computer dead

@Ibptoo

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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