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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 2
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USB 3.0 ports, they don't work at all. the Operating System is W10-64Bits.

HP Recommended
Pavillion 15 Sleekbook
Microsoft Windows 10 (64-bit)

Hello Good morning, My laptop has problems with USB 3.0 ports, they don't work at all. the Operating System is W10-64Bits. I have made a diagnosis with the HP tool and give me the following error RTU73G-000AAS-MFPX0K-8D4R03. I have decided to buy a (second hand) motherboard and by installing it on the computer, it gives me the same problem. I restored the W8 OS to the original with a recovery pendrive and I continue with the same problems.
Can you help me? Thank you.

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Ferrevsei

 

I reviewed your post and I understand that the USB port on the computer is not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03327635

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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