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Message 1 of 2
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Flag Post

Solved!

USB C Charging with HP Envy ay0037nr

HP Recommended
Envy 13 ay0037nr
Microsoft Windows 10 (64-bit)

I recently purchased this 65W Charger for my laptop but it doesn't seem to be working:

 

ZMI zPower Turbo 65W USB-C PD Wall Charger 

 

The charger says it supports 65W Power Delivery. and the specs for my laptop says it supports power delivery.  The charger works when I plug in my phone.

 

Does anyone have any suggestions?

 

 

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Lej51

 

I reviewed your post and I understand that the USB C charger is not powering the laptop.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Your computer doesn’t support charging the battery or powering the laptop with the USB C port.

 

I hope that answers your question and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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