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‎03-26-2025 01:56 PM

HP Recommended
Operating System: Microsoft Windows 11

Good evening. I have an HP EliteBook 1040 14-inch G10 laptop, and the two USB-C ports on the left work for charging but aren't working for data transfer. Can anyone help me fix this?
HP EliteBook 1040 14 inch G10 Notebook PC (7L811ET)
Thank you very much.
Best regards.

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2 REPLIES 2

‎03-27-2025 08:37 AM

HP Recommended

So you can use the Thunderbolt 4 ports for charging but can't plug in a USB flash drive and copy or download  data from the SSD or internet browser  to it?

 

Have you checked the Device Manager to look at the USB ports?

 

Have you reinstalled the chipset drivers and the Intel serial drivers?

 

The Software & Driver download web document

 https://support.hp.com/us-en/drivers/hp-elitebook-1040-14-inch-g10-notebook-pc/2101555045


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‎03-27-2025 12:20 PM

HP Recommended

Good morning, Erico. That's correct. It's not detecting USB drives or other devices for data transfer, etc., correctly. They only work in charging mode. I've already tried removing and updating the drives, and it's still the same. It's as if there's some kind of error with the Thunderbolt chip. Today, just in case, I tried updating the BIOS, and after updating and booting, I got an error with the Thunderbolt chip. Could it be that the motherboard is failing?

errorthunderbolt.jpg

 

Thank you very much.

 

Best regards.

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