USB C ports not charging and burning/shorting on my spectre x360

[TechnoTechy]

My HP Specter x360 has stopped charging from both of my usb c ports. There is also a burning smell coming from the charging ports. I've tried with a different power supply as well and still no luck. My device is out of warranty but this is not expected from a laptop like HP. Especially when I spent good money on it. There are other people complaining about the same issue. So, it appears to be a common one. Even if my computer is out of warranty there needs to be something done! This is a safety hazard. I do not want my computer's mother board or other components to be compromised as well. 

[Max3Aj]

@TechnoTechy, Welcome to the HP Support Community 

  

I understand you are facing an issue with your USB C port and charging port issue. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support