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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Accepted Solutions
HP Recommended
Hi there @djdelosantos,
Thank you for visiting the HP Support Forums and Welcome! I understand that you are having an issue with your USB connection.
Have you done all of your Windows Updates?
Have you tried in the Device Manager to update the driver that is currently installed?
Have you tried using the HP Support Assistant to bring in any drivers that need updating?
Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system that need updating for Windows 10.
Here is a troubleshooting document called Troubleshooting USB connections (Windows 10, 😎. Please follow these provided troubleshooting steps.
You could also try to use the Microsoft Fix it tool. Here is the link for the Microsoft Fix it Solution Center.
When we have come to a resolution, please share what worked for you with others by marking this post as an Accepted Solution. If you would like to show your appreciation for my efforts today, please take a second to click the Thumbs Up button below.
Please re-post and let me know the detailed results of all the troubleshooting steps in this post.
Look forward to hearing from you!
Have a great day! 
HP Recommended
Hi there @djdelosantos,
Thank you for visiting the HP Support Forums and Welcome! I understand that you are having an issue with your USB connection.
Have you done all of your Windows Updates?
Have you tried in the Device Manager to update the driver that is currently installed?
Have you tried using the HP Support Assistant to bring in any drivers that need updating?
Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system that need updating for Windows 10.
Here is a troubleshooting document called Troubleshooting USB connections (Windows 10, 😎. Please follow these provided troubleshooting steps.
You could also try to use the Microsoft Fix it tool. Here is the link for the Microsoft Fix it Solution Center.
When we have come to a resolution, please share what worked for you with others by marking this post as an Accepted Solution. If you would like to show your appreciation for my efforts today, please take a second to click the Thumbs Up button below.
Please re-post and let me know the detailed results of all the troubleshooting steps in this post.
Look forward to hearing from you!
Have a great day!
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