• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎09-04-2024 07:49 AM

HP Recommended

hello i have a hp victus 16t-r000 this morrning when i started my laptop all of a sudden none of my usb ports working i mean nothing i ran windows diag tool it said nothing and when i ran the UEFI tool i got this failuire id : 90CFHA-BG1C7Q-XD7WXA-8D3C03

and when i try to enter it in site it says my product id is not valid my product id is 76S93AV iwill include the screen shot of diag tool

diag tool.png
the rest of laptop is working and nothing is wrong i ran mulltiple tests

Category:
1 REPLY 1

‎09-04-2024 08:55 AM

HP Recommended

Hi @TheMadBlackRose 

 

Use the HP Support assistant, you must enter the complete product ID ending in #ABC . you can also see it on the bottom cover 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.