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‎02-19-2021 08:57 AM - edited ‎02-19-2021 09:11 AM

HP Recommended
Product: HP Pavilion Laptop 15-cs1xxx
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I've been having trouble with the USB, SD Card and Camera on an HP  Pavilion Laptop 15-cs1xxx running Win10. I've tried the uninstall/re-install USB driver options numerous times, a "fresh start" Win10 install etc. I've also tried booting from a Win10 recovery USB and a Linux recovery USB from the BIOS (having turned off secure boot and enabled legacy mode). Even F2 fails to detect USB as a boot option. I ended up running a hardware test and got this error code ID:

 

9AP1A1-9T3AHJ-MFPXHG-8D1P03

 

Does anyone know what this means?

 

I specifically bought the laptop for the USB/SD ports to transfer photos and it's pretty useless without either of these ports.

 

Many thanks

 

Nelbo

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-22-2021 04:50 AM

HP Recommended

Not sure if this fixed it or was just a weird coincidence. I plugged a USB C hub (NOVOO 6 in 1 USB-C hub) into the USB C port to see if that worked and it did.

 

Not only that, the USB ports, SD Card Reader and Camera all work too.

View solution in original post

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1 REPLY 1

‎03-22-2021 04:50 AM

HP Recommended

Not sure if this fixed it or was just a weird coincidence. I plugged a USB C hub (NOVOO 6 in 1 USB-C hub) into the USB C port to see if that worked and it did.

 

Not only that, the USB ports, SD Card Reader and Camera all work too.

Was this reply helpful? Yes No
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