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USB Test Failure ID: UBQ8WW-74BA0K-MFPWXF-8D1V03

HP Pavilion 15-e024tu Notebook PC (ENERGY STAR)
Microsoft Windows 10 (64-bit)

Hi,

I have HP Pavilion 15-e024tu Notebook PC (ENERGY STAR) running fresh WIN1064

 

there USB 2.0 devices are not detecting on both 2.0 and 3.0 port, however USB 3.0 devices are detecting on both 3.0 and 2.0 port.

TO check the hardware I Run HP PC Diagnostics 7.4.0.0 there I found below component test failure code:

Failure ID: UBQ8WW-74BA0K-MFPWXF-8D1V03

Product ID: F0C70PA#UUF

 

KINDLY LET ME KNOW HOW TO SOLVE THIS ISSUE 

 

REGARDS

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USB Test Failure ID: UBQ8WW-74BA0K-MFPWXF-8D1V03

Hi @JEFFSal

 

Welcome to the HP Support Community. 

 

The Failure ID indicates USB failure. As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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