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‎05-02-2022 10:45 AM

HP Recommended
Product: OMEN by HP 15-dc0010ca
Operating System: Microsoft Windows 10 (64-bit)

USB C not working, i have ran all the hp support programs and have been unable to find an issue but my usb c is not working

Category:
3 REPLIES 3

‎05-02-2022 12:43 PM

HP Recommended

@richards67 

 

What do you mean NOT WORKING ?

 

Regards.

BH
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‎05-03-2022 09:00 AM

HP Recommended

I have tried to connect an apple watch charger and a docking station and neither will work, i have tested these on other laptops and they both work. I have ran every single hp software diagnosing software(hp hardware diagnostics/hp docks and diplays diagnostics) to see why this port is not working and no issues have been found by your software. I have also ran intels software for seeing if all my drivers are up too date and i have made sure that windows is up to date.

 

 

 

 

In the device manager i do have these error messages, i have tried to search for a driver and uninstall and disable and re enable these devices with no success. Is there any way i can confirm my usb c port is dead because at this point i think that must be the only possible answer?

 

Thanks for your assistance.device manager issues.jpg

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‎05-03-2022 09:07 AM

HP Recommended

Device PCI\VEN_8086&DEV_1903&SUBSYS_84DA103C&REV_07\3&11583659&0&20

 

Device PCI\VEN_10EC&DEV_522A&SUBSYS_84DA103C&REV_01\00000001004CE00000

 

These are the IDs for the first two pci devices with error messages 

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