11-19-2019 09:08 AM
i have a device that work through my pc. it has a usb cable. the pc stopped seeing the device also power is channelled properly to the device. i tried changing ports, uninstalling, reinstalling, changing the cable, but the device software keep saying your device is not connected to a computer, again although there is power.
11-21-2019 05:12 PM
@Egyscreen Welcome to HP Community!
Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:
Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.
Some USB devices, such as printers, scanners, and copiers require that the USB device software and drivers be installed before connecting the USB device to the computer. Always follow the installation documentation from the USB device manufacturer.
While troubleshooting the USB device, you might need to disconnect the USB device from the computer.
Always follow manufacturer instructions for disconnecting USB devices from the computer. Some USB devices must be turned off and/or ejected before they are disconnected from the computer. Some other USB devices support the Windows Safely Remove Hardware feature.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
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