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- HP Community
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- Notebook Hardware and Upgrade Questions
- Unable to get Intel Optane H10 to work

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05-23-2025 12:19 PM
My laptop is a HP pavillion bc400na that is apparently optane compatible. Ive installed the drive to the laptop. Installed the drivers for 8th gen and installed the Intel memory and storage management app. It is not recognising it as optane (just pcie ssd) and also says "there is no valid disk pairs in your system". Looking solution and use it as cache for the HDD. I also cannot update anything in BIOS regarding Intel optane.
05-23-2025 12:37 PM
I don't know what the Intel memory and storage management app is.
The only suggestion I can offer would be to install the W11 version of the Intel Rapid Storage Technology Driver which is what you want to enable Intel Optane memory.
17.11.3.1010
See this link for how to configure the software for Intel Optane:
05-23-2025 01:09 PM
Unfortunately, I wouldn't know what the problem is if that's the software that you installed.
Me, I would have removed the 2.5" drive and installed a Crucial P3 M 2 NVMe SSD as some other owners of 15-bc4xx notebooks have done.
05-23-2025 01:35 PM - edited 05-23-2025 01:36 PM
You're very welcome.
There are two ways to update the BIOS in W11.
You can take your chances and run the W10 update in W11.
I have done that on several notebooks but not your model.
I've never had an issue but I can't guarantee you would have the same outcome.
The other way is probably the safest way to do it:
Watch these two videos:
How to make and use the BIOS recovery flash drive to recover or update the BIOS outside of Windows.
Creating a BIOS Recovery Flash Drive for HP Notebooks | HP Notebooks | HP Support
How to recover/update your notebook's BIOS with the USB recovery drive:
Restore the BIOS with a Recovery Flash Drive on HP Notebooks | HP Notebooks | HP Support
Looking at the support page, this is the latest BIOS update HP has for your notebook:
F.34