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‎05-24-2020 11:22 PM

HP Recommended
Product: Example: Pavilions g6
Operating System: Microsoft Windows 7 (64-bit)

My laptop is infected with Ransomware so I need to factory reset but when I go to recovery manager I can't access the reset option.

IMG_20200525_041048.jpg

 

Only middle option is accessible, How I can do factory reset. Iam using Windows 7 home basic dual booted with Ubuntu LTS20.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-26-2020 01:40 AM

HP Recommended

Thanks for your reply But I don't think this was a problem Because : 1. Ubuntu is installed on D Drive not in C.

2. Recovery is present in G drive.

I think default recovery drive is changed from G to something else, Can you help me with that.

Any help would be appreciated.

View solution in original post

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2 REPLIES 2

‎05-25-2020 12:23 AM

HP Recommended

@Nikhil2001 

 

Factory reset NEEDS all available physical HDD. You have Ubuntu LTS20. on it HDD therefore it failed. Please DELETE Ubuntu LTS20 and merge  its space back to C: Otherwise you have to install Windows 7 yourself, you can't do Factory Restore.

 

Regards.

BH
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Was this reply helpful? Yes No

‎05-26-2020 01:40 AM

HP Recommended

Thanks for your reply But I don't think this was a problem Because : 1. Ubuntu is installed on D Drive not in C.

2. Recovery is present in G drive.

I think default recovery drive is changed from G to something else, Can you help me with that.

Any help would be appreciated.

Was this reply helpful? Yes No
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