I purchased this laptop in Dec2017 and the battery died earlier this year. I ran the HP diagnostics (F2 whilst loading) to ensure this was the cause and everything led to a replacement battery being required. FYI, it didn't just stop but gradually lost it's charge over a period of time as expected.
I tried to source a genuine part but was unable to do so so have purchased a 3rd party (looks like a refurb). This was installed and lasted about a month before it stopped charging. Again. I ran HP diagnostics which indicated battery failure and AC adapter running fine. This was replaced by supplier for another 3rd party unit which has also failed after 1 month.
I've just run diagnostic again and, again, it's showing the battery having failed with AC adapter running fine.
Is there anywhere that I can purchase a genuine battery from or could it be an issue with my laptop.
Sorry for delayed response and I'm afraid this didn't work. To be honest I'd already tried a similar version of this process to try and 'calibrate' the battery.
The battery is simply unchargeable and just reduces if not plugged in. It's currently sitting at 34% and as it also acts as the CMOS battery, I'm trying not to let it run down again as I did the previous one.
I've run the HP diagnostic which comes up with attached results:
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