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Unable to source genuine replacement battery and problem with 3rd party batteries not charging

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Omen 17-an-013ns

Hi there,

I purchased this laptop in Dec2017 and the battery died earlier this year. I ran the HP diagnostics (F2 whilst loading) to ensure this was the cause and everything led to a replacement battery being required. FYI, it didn't just stop but gradually lost it's charge over a period of time as expected.

I tried to source a genuine part but was unable to do so so have purchased a 3rd party (looks like a refurb). This was installed and lasted about a month before it stopped charging. Again. I ran HP diagnostics which indicated battery failure and AC adapter running fine. This was replaced by supplier for another 3rd party unit which has also failed after 1 month.

I've just run diagnostic again and, again, it's showing the battery having failed with AC adapter running fine.

Is there anywhere that I can purchase a genuine battery from or could it be an issue with my laptop.

Thanks in advance for any help

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I forgot to add, the part number for the required battery is 922753-421

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Message 3 of 5
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@Ruxp1n

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • 1. Go to Start, search for Device Manager, and open this result.
  • 2. Expand batteries.
  • 3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
  • 4. Shut down the computer. 
  • 5. Disconnect the charger.
  • 6. Remove the battery.
  • 7. Hold down the power button for 1 minute.
  • 8. Insert the battery only.
  • 9. Attempt to turn the battery on.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Sorry for delayed response and I'm afraid this didn't work. To be honest I'd already tried a similar version of this process to try and 'calibrate' the battery.

The battery is simply unchargeable and just reduces if not plugged in. It's currently sitting at 34% and as it also acts as the CMOS battery, I'm trying not to let it run down again as I did the previous one.

I've run the HP diagnostic which comes up with attached results:IMG_1629.JPEGIMG_1630.JPEGIMG_1631.JPEG

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@Ruxp1n

 

Thank you for the detailed response. In this case, kindly reach out to the HP Technical Support team in your region regarding the service options.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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