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 I am facing some issues in my laptop , my laptop suddenly has issues with the battery , I have my battery fully charged to 100% within 10 minutes my battery gets reduced to 89% in another 10 minutes to 80 % then to 70% then to 60% and then suddenly to 0% and then the computer shut down and when I am pressing the power button it is not booting , but once I plugged in the cable it boot up and the battery started charging from 0 percent but suddenly after charging upto 13% it jumped to 100% what is this issue I don't understand please help in this regard.
 
 
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HP Recommended

There is no better way to insure that a thread will not get an reply than not identifying an HP laptop or PC with its product number or product name.



I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



View solution in original post

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HP Recommended

There is no better way to insure that a thread will not get an reply than not identifying an HP laptop or PC with its product number or product name.



I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



HP Recommended

Product: HP Laptop 15s-fr1xxx

Device Name - LAPTOP-EPAVE8IO

OS: Windows 10

HP Recommended

I recommend invoking the Windows Battery Report as I described in the article at the hyperlink below.

Doing that will enable you to use it and get a clear picture of the state of your laptop's battery.

It would help if you copied and pasted the result in your next reply.

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Is-your-notebook-plugged-in-and-not-charging/...

 

Based on your description, it is likely that your laptop's battery needs to be replaced with a new one.

Are you still able to use the laptop with the power adapter connected?

 

In the interest of saving time, I will post the information on the replacement battery below.

The Maintenance & Service guide for your laptop's model series.

Maintenance and Service Guide (hp.com)

See chapter 3, page 17, item 14

 

Battery description and HP Part number

(3 cell, 41 Wh)                   L11119-855

 

Online vendor source (Amazon.in)

Amazon.in : hp l11119-855 battery original

 

You can either replace it yourself if you accept the risk and have the confidence or have it done at a laptop shop.

 



I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



HP Recommended

Yes Sir I have done all the steps mentioned in the link - I have generated the battery report  - 

 

RahulPanwar1_0-1712078238728.png

RahulPanwar1_1-1712078298373.png

RahulPanwar1_2-1712078322621.png

RahulPanwar1_3-1712078362557.png

And also performed all system test - in the battery test Initially when I did the test using Hp PC Hardware Diagnostics Windows from the computer without pressing f2 and power button the battery test result in Logic state - Weak but now again running the battery test it says OK.  I have uninstalled Microsoft ACPI Compliant Control Method Battery but still the problem is there. I am able to use Laptop with power adapter Connected. Please help in this regard

 

HP Recommended

It would have been better if you had copied and pasted the results of the Battery report.

 

That way I can see it in its entirety instead of having to piece together parts of it from images.

 

From what I can see, you have allowed the battery to run down to nearly completely flat a number of times.

 

Doing that damages the battery and it probably why you are having problems with it.

 

A laptop battery of Lithium Ion type should never be allowed to drop to  lower than  20%. capacity.

 

Can you post the Battery report utility results in the manner that I asked so I can see all of it?



I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



HP Recommended

Sir the battery had run down to nearly completely flat a number of times on its own from 60% to 0 percent , I have to put the power adapter to run the laptop , I  am not able to copy paste the entire report due to word limit so I have hosted the report pdf on a site , Here is the link - Link    and Sir what may be the problem is it only of the battery or the charging circuit has failed or any software update glitch.

HP Recommended

I would replace the battery. 

 

 



I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



HP Recommended

OK Thank You Sir!

HP Recommended

You're welcome!



I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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