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‎08-03-2020 08:14 PM

HP Recommended
Product: 5VQ99UA

Just bought this computer less than a year ago and computer stopped charging.Been using tech-support to help I keep getting rerouted because of bad connection.

i’m just having a really bad experience with this HP laptop I had purchased now they’re telling my repairs have a delay in parts and won’t give me an estimate time for repairs. What’s next very unhappy customer

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1 REPLY 1

‎08-04-2020 08:54 AM

HP Recommended

@D808 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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