• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎09-07-2018 04:08 AM

HP Recommended
Product: Omen 17-an101nm
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I bought this laptop yesterday and installed all drivers from hp page.

But, there is still one uknown device:

ACPI\VEN_HPIC&DEV_0003

What can that be? What should I install?

 

Thanks

13 people had the same question
12 REPLIES 12

‎09-07-2018 04:26 AM

HP Recommended

Hi @Marka83

 

please follow this document below it should help fix the issue.

 

https://support.hp.com/au-en/document/c02609911

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No

‎09-07-2018 04:30 AM

HP Recommended

Can you provide an image of the device manager that also shows the device properties window open with the Details tab selected and the Hardware IDS selected? That will make the device information viewable.

 

See the following image for an example.

 

DEV ID.png

 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎09-07-2018 04:56 AM

HP Recommended

Here is the picture

 

Unknown device.png

2 people found this reply helpful
Was this reply helpful? Yes No

‎09-07-2018 05:06 AM

HP Recommended

This device is 0003 not 0004.

I've tried to install both files from your sugested document.
First is unsupported and the other one didn't change anything.

Was this reply helpful? Yes No

‎09-07-2018 05:51 AM

HP Recommended

Sorry, on my other computer I can't see this picture.
I'll try to reuploadUnknown device.png

1 person found this reply helpful
Was this reply helpful? Yes No

‎09-07-2018 05:55 AM

HP Recommended

This is complete Hardware Ids:

ACPI\VEN_HPIC&DEV_0003

ACPI\HPIC0003

*HPIC0003

Was this reply helpful? Yes No

‎09-07-2018 07:59 AM - edited ‎09-07-2018 08:08 AM

HP Recommended

Let's try forcing Windows to provide a driver.

 

In the Device Manager, uninstall the device and then right click anything and select scan for hardware changes.

 

An alternative is to visit the Windows update website to see if it autodetects an updated driver for your device,


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎09-07-2018 08:02 AM

HP Recommended

Tried it, no luck

Was this reply helpful? Yes No

‎09-07-2018 08:12 AM - edited ‎09-07-2018 08:14 AM

HP Recommended

In the device properties there should be a button that allows you to install a driver and have the OS search online for the driver.

 

Give that a shot.

 

Was there an update or something software that you installed that occurred prior to this showing up as an issue?

 

Have you created the USB recovery flash drive for your notebook yet?  If not, please do that.

 

It may get to the point of having to perform a factory image recovery to bring your notebook to a base state where there are no unknown devices present.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.