Unopened Omnibook already registered

[PZL11]

Hi, I've just this week received a OmniBook Ultra and have registered it on HP.com.

Problem is that support assistant shows that the laptop was registered in 2024 even though I just registered it this past week.  The box was closed, original packaging, specs showing in properties appear to be match what I ordered. All that said, I received a notification on the laptop that my warranty expires in 9/2025.

Please help me get the warranty expiration date updated?

Cheers

[Hawks_Eye]

Hi @PZL11 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

The warranty at times gets accounted for the shell life period as well.

We have a few steps to upload your invoice to get the warranty updated.

Go to the Product Warranty Check website. https://support.hp.com/us-en/checkwarranty

Select the country/region where the computer was purchased, type your serial number, and then click Submit .

1. From the HP Product Warranty Check results for your product, click Dispute this to display the Warranty validation form.

2. Type your contact information, and then select a Dispute reason.

3. If prompted to upload the proof of purchase, click Choose File, and then double-click the proof of purchase file to upload it.

Note: Make sure that the file does not exceed 2 MB and is an acceptable digital file format: .bmp, .doc, .docx, .gif, .jpg, .png, .pdf, or .zip.

4. Click Dispute warranty.

HP reviews the warranty status for your product and contacts you after the review.

Reference link: https://support.hp.com/us-en/document/ish_2534210-1364541-16

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[PZL11]

Thank you for your reply. I've followed your steps and supplied proof of purchase showing that it was purchased and delivered this month along with the properties of the laptop from Windows.

Let me know if you need me to provide you with the case number?

[Hawks_Eye · Accepted solution]

@PZL11 

That sounds like great progress! If the support team requires further verification, having your case number on hand might help speed things up. 

Since you've already provided proof of purchase and system details, they should be able to assist you in resolving the registration issue.

I appreciate your patience throughout this process—hopefully, you’ll have everything sorted out soon! 

Stay fantastic, and have an amazing day ahead! 

Regards, 

Hawks_Eye

[PZL11]

@Hawks_Eye -Turns out that HP says that this purchase was from an "unauthorized seller" so they cannot / will not adjust the warranty period. Thanks for your help nevertheless.

[Hawks_Eye]

@PZL11 

My sincere apologies for the delay.

If you haven’t received a response yet, you might want to follow up with HP’s phone support team to check for updates.

Thanks,

Hawks_Eye