cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
37Dodge
New member
1 0 0 0
Message 1 of 2
135
Flag Post

Upgrade 15-db0004dx from 802.11b/g/n (1x1) Wi-Fi® and Bluetooth® 4.2 com to WIFI AC or AX wireless

HP Recommended
HP Notebook - 15-db0004dx
Microsoft Windows 10 (64-bit)

HP Notebook - 15-db0004dx 

AMD Ryzen™ 3 2200U (2.5 GHz base frequency, up to 3.4 GHz burst frequency, 1 MB cache, 2 cores)

AMD Radeon™ Vega 3 Graphics

16 GB DDR4-2400 SDRAM (2 x 8 GB)

PNY CS 900 1TB 2.5" Internal SSD

 Windows 10 2004

Want to replace current internal 802.11b/g/n (1x1) Wi-Fi® and Bluetooth® 4.2 com with  internal Dual Band WI-FI -AC or AX  Bluetooth 5.0 card. 

Current card (L21480-005) appears to only work on the 2.4 GHz band.

Concerned about purchasing correct replacement card to avoid  having whitelist problems with HP

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
10,488 10,467 476 764
Message 2 of 2
Flag Post
HP Recommended

@37Dodge Welcome to HP Community!

 

I understand that you would like to upgrade the wifi card.

 

(HP does not recommend upgrades as the device is equipped with parts that perform at its optimal performance and also, the upgradeable parts listed in HP articles are purely for your ease, though the decision to upgrade will be at your own discretion)

 

I have checked the manual ( page number 2)

 

Your model Support for the RTL8822BE ac 2×2 MU-MIMO+Bluetooth® 4.2 M.2 PCIe WW with 2 antennas

 

I would suggets you contact our phone support and check for the option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation