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‎10-16-2019 10:53 AM

HP Recommended
Product: Envy X360 Convertible 13-ar0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hi,

Any chance I can upgrade RAM for my laptop to 16G. It's 8G currently. I have checked it on HP support assistant that there are 2 slots on the mainboard. My version notebook is Envy x360 13.

Capture.PNG

regards,

 
 
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-17-2019 06:50 AM

HP Recommended

Below is the link to the service manual for your notebook.

 

http://h10032.www1.hp.com/ctg/Manual/c06262637

 

The memory is not upgradable.

 

Your notebook has memory that is configured at the factory in either 16 GB or 8 GB configurations.

 

Yours has the 8 GB configuration.

 

If you look at chapter 5 of the manual, there is no procedure to remove or replace the memory.

 

 

View solution in original post

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5 REPLIES 5

‎10-16-2019 12:01 PM

HP Recommended

Hi:

 

What is the product number of your notebook?

 

If you don't know, use this guide to find that information.

 

https://support.hp.com/us-en/document/c00033108

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‎10-16-2019 08:52 PM

HP Recommended

its 6ZF34PA#UUF

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‎10-17-2019 06:50 AM

HP Recommended

Below is the link to the service manual for your notebook.

 

http://h10032.www1.hp.com/ctg/Manual/c06262637

 

The memory is not upgradable.

 

Your notebook has memory that is configured at the factory in either 16 GB or 8 GB configurations.

 

Yours has the 8 GB configuration.

 

If you look at chapter 5 of the manual, there is no procedure to remove or replace the memory.

 

 

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‎10-17-2019 08:05 PM

HP Recommended

thank you very much for your assist

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‎10-17-2019 08:37 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
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