Urgent: Scammed by Fake HP Support - Device Held Hostage

[izzetveli]

Hi,

I am writing from Turkey. I've been scammed by an unauthorized service center impersonating HP Official Support. I found their number (Edited) online, thinking it was HP's official line. They sent me a shipping code, and I sent my laptop for warranty repair.

Now, they are demanding 1,750 TRY as an "inspection fee" and refused to return my laptop unless I pay. My official warranty is expiring in just 4 days. I am extremely stressed and my device is currently being held "hostage" by these scammers.

I have all the system information (Serial Number, Product ID) and evidence of their fraudulent messages.

I need urgent help to:

1. Log this incident against my serial number.

2. Freeze or extend my warranty since I cannot access my device due to this fraud.

3. Get guidance on how to recover my device and send it to a LEGITIMATE HP service.

Thank you.

[Raj_05]

Hi @izzetveli,

Thank you for reaching out to the HP Community. I understand your concern and want to ensure it is properly addressed.

We take these matters seriously and will help get this resolved. To allow me to investigate and escalate your case to the appropriate team, please send me a private message with the following details:

First Name:

Last Name:

Case ID (If Any):

Serial Number:

Product ID:

Contact Number:

Full Address:

Country:

Pincode:

Email:

Best Time to Reach:

For your privacy and security, please do not share any personal information in this public thread. Once I receive your message, I will ensure your case receives the necessary attention. 

[izzetveli]

Thank you.

[Raj_05]

Hi @izzetveli,

Thank you for sharing the required details.

I’m sending you some confidential information via private message.

To access your private messages, please click the private message icon in the upper-right corner of your HP Support Community profile, next to your profile name.