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‎05-14-2020 04:00 AM

HP Recommended
Product: HP Spectre x360 - 13-ap0000nl
Operating System: Microsoft Windows 10 (64-bit)

Suddenly USB.c ports failed to send video output (docking station Azdome and verbatim, powered with 100w cable and 60W power generator, monitor 24" HP): The night before 2 windows 10 updates were automatically installed. There are also some problems of sudden blocks of a Bluetooth Microsoft mouse before perfectly functioning. Tried to reinstall Intel chipset but without effects. Could anybody help me to fix?

1 REPLY 1

‎05-23-2020 07:10 AM

HP Recommended

@Alexdoctor Welcome to HP Community!

 

I understand that the USB-C ports do not send video output to a secondary screen.

 

In that case, I would suggest you perform the USB port test.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose USB and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!
 

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