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Student
Posts: 1
Member Since: ‎04-20-2017
Message 1 of 2 (62 Views)

Very hot in anytime

Product Name: HP Spectre 13-v011tu
Operating System: Microsoft Windows 10 (64-bit)

Once I turn on my computer, the temp will get up to over 50C within few mins. I doesn't open anything yet... I sent it to HP and they said nothing is wrong about the computer, is it normal about this?  I can't even put my hand between the gold bar and F4 - F9. 

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HP Support Agent
Posts: 4,371
Member Since: ‎07-27-2016
Message 2 of 2 (33 Views)

Re: Very hot in anytime

@JasonTse

 

I have brought your issue to the attention of an appropriate team within HP. 

They will likely request information from you in order to look up your case details or product serial number. 
Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum

MKazi
I am an HP Employee

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