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Message 1 of 2
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Very slow desktop, HP moo-24 100 22 DS

HP Recommended
HP desktop all in one 24 100
Microsoft Windows 10 (64-bit)

Three days ago my PC slowed down to 2-3 minutes to load a page.  I cleaned out everything I could.  I didn't have any updates.

I purchased a security product called Total AV.  It has been screwing up  my passwords and when I tried to tell them, they told me I was doing something wrong and wouldn't refund me  

Well, After three days of complete frustration I uninstalled that security system and, lo and behold, my PC has speeded up.

So, instead of how to speed it up, my question is, how can a security system cause so much disruption and why after 3 months?

It even interfered with my ZOOM meetings by hindering my joining the meetings.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@lynscott

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC 
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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