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‎08-05-2018 04:51 AM

HP Recommended
Product: HP - 15-bw069sa 15.6

Bought new since opening it's really slow browsing, streaming on sky amazon etc is a no go just stutters, noticed the cpu is running at 46% with nothing running once any programmes loaded goes to 100%, will upgrading memory from 4gb to 16gb help.

3 people had the same question
7 REPLIES 7

‎08-05-2018 04:53 AM - edited ‎08-05-2018 05:04 AM

HP Recommended

Sorry, just to add processor is AMD A9-9420 RADEON R5 COMPUTE CORES 2C+3G. Aloso is it possible to upgrade the processor?

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‎08-06-2018 02:23 PM

HP Recommended

@Meddigo

 

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

 

I need more details.

 

Follow the steps given below:

  • Press the Windows and R keys together (Win+R) to open the Run dialog.


     
  • Type devmgmt.msc then press Enter to open Device Manager.
  • Click View then select Devices by connection.
  • Locate the AMD processor and double-click to open Properties window.
  • Click Details.
  • Select Device instance path under Property.
  • Note the FAMILY value.

Also, follow the steps below and note the version and OS build.

  1. Press the Windows and R keys together (Win+R) to open the Run dialog.


     
  2. Type winver then press Enter to open About Windows.
  3. Note the Version and OS Build.

Please let me know the FAMILY value, Version and OS Build.

 

Keep me posted. 🙂

Barachiel
I am an HP Employee

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‎08-06-2018 02:27 PM

HP Recommended

No you can't upgrade just the processor. Soldered to the motherboard. The A9 is a fairly solid mid-level processor and should not be that slow. Something else is going on. 

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‎08-06-2018 02:46 PM - edited ‎08-07-2018 08:51 AM

HP Recommended

It is showing  2 x processors value is ACPI\AUTHENTICAMD_-_AMD64_FAMILY_21_MODEL_112_-_AMD_A9-9420_RADEON_R5__5_COMPUTE_CORES_2C+3G___\_0   the second one is ACPI\AUTHENTICAMD_-_AMD64_FAMILY_21_MODEL_112_-_AMD_A9-9420_RADEON_R5__5_COMPUTE_CORES_2C+3G___\_1

 forum.png

Version 1803 OS build 17134.165

 

Thanks

device mgr.png

 

 

 

 

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‎08-07-2018 08:37 AM - edited ‎08-07-2018 12:15 PM

HP Recommended

.

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‎08-09-2018 12:31 AM

HP Recommended

I am new here and hate to sound ungrateful, but does it normally take 2 days to get an answer?

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‎11-23-2019 08:43 AM

HP Recommended

1st. i have 2 there so

the first one:                                                ACPI\AUTHENTICAMD_-_AMD64_FAMILY_21_MODEL_112_-_AMD_A9-9425_RADEON_R5__5_COMPUTE_CORES_2C+3G___\_0
and the second one:                              ACPI\AUTHENTICAMD_-_AMD64_FAMILY_21_MODEL_112_-_AMD_A9-9425_RADEON_R5__5_COMPUTE_CORES_2C+3G___\_1

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