• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-17-2020 02:48 AM

HP Recommended
Product: HP Omen 17-w011ur
Operating System: Microsoft Windows 10 (64-bit)

Hello, HP community.
I have next problem: my Nvidea video chip n16e-gr-a1 has hardwarely broken. I went to offishial hp support office (Russia), where they diagnosed that "yes, my videochip is faulty". Than they sad that n16e-gr-a1 is not  supplied anymore, so the only thing they can do is to change the hole motherboard (for of course an unacceptable cost). I asked, if they can use any other videochip model. They sad, no, this is the only option, but if I find it anywhere else, they can replace it.

So I tried to find n16e-gr-a1 in any store, but this version is not solled anywhere.

My question is next: I am absolutly sure that they wrong and of course I can replace n16e-gr-a1 to any other version, for example n16e-gt-a1, which is easy to buy. I tried to infomation myself, but I am bad with specifications, and I felt in seeking. Could you please confirm or deny my statement, that I can replace my chip with other versions, not only n16e-gr-a1. If I am right, please explain wich models I can use.

Thanks very much for help.

p.s. My laptop warranty has already expired

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.