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‎12-29-2020 06:52 PM - edited ‎12-29-2020 06:59 PM

HP Recommended
Product: HP Envy x360 15-ds1010wm
Operating System: Microsoft Windows 10 (64-bit)

I am trying to install a new Western Digital Blue SN550 NVMe drive on my HP Envy x360 15-ds1010wm, but when I launch the USB Windows Installation tool, it doesn't show up. (It shows up briefly saying it contains 0 MB, but it disappears when I click Refresh). It also doesn't show up using Hiren's Boot CD. I have updated the BIOS to the latest version (F.06). I ran the Quick Hard Drive Test in the BIOS, and it passed.

 

(I have two SN550 drives and two identical Envy laptops in case I should do additional testing)

(Before this I was trying to install a Crucial P2 drive into each laptop, but both drives/laptops gave SMART errors)

 

What exactly I did:

  • Download Windows Media Creation Tool.
  • Save Windows to ISO onto a Micro SD Card (most convenient removable storage I had).
  • Use Rufus to flash ISO onto 64GB Sandisk USB (GPT, UEFI).
  • Replace SSD. (I did not remove the battery if that matters)
  • Boot USB flash drive. Windows Installer boots, but SSD doesn't show up in the install wizard.
  • Run the Quick Hard Drive Test in the BIOS. It passed, so the drive should be working.
  • Download/flash Hiren's Boot CD onto that flash drive. SSD doesn't show up on that either.
  • Format USB as FAT32, install BIOS onto flash drive using the official tool, and run the .efi file to update the BIOS. (BIOS updated from F.05 to F.06)
  • Flash Windows ISO onto USB flash drive/boot. Still doesn't show.
  • Disable "Secure Boot" in BIOS. Still doesn't work.
1 person had the same question
1 REPLY 1

‎01-03-2021 02:51 PM - edited ‎01-03-2021 03:17 PM

HP Recommended

Update: I tested the drives on a new gaming PC, and they show up, so there's obviously an issue with the HP laptops. I guess I'll be returning the drive and getting a Kingston A2000 instead.

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