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‎12-03-2022 06:30 AM

HP Recommended
Product: HP Stream Notebook - 14-z050sa (ENERGY STAR)

WHEN I CHARGED 70% OR GREATER, THE SYSTEM IS NOT CHARGING IT KEEPS BLINKING WHITE

Category:
3 REPLIES 3

‎12-03-2022 02:02 PM

HP Recommended

Hello @SALIHU1 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we continue ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report back

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‎12-07-2022 01:21 AM

HP Recommended

SALIHU1_0-1670433694811.png

 

Was this reply helpful? Yes No

‎12-07-2022 04:23 PM

HP Recommended

Hello @SALIHU1 

 

Please < calibrate > your battery ...

 

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

ub6424_0-1670455412286.png

 

(2) Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged ( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Reboot notebook

(8) Please report back

Was this reply helpful? Yes No
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