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‎09-02-2022 06:53 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z4AV)

windows prob.png

HELLO I HAVE THE SAME PROBLEM, JUST LIKE THIS PHOTO. MAY I KNOW WHATS THE MEANING OF THIS?

11 REPLIES 11

‎09-02-2022 01:15 PM

HP Recommended

Hello @marybeginner 

Sorry to hear that you are having problems ... I would like to help you.

This could be an artifact of a failed setup attempting to install via msi (Microsoft Installer) <windows autostart>.

 

(1) Download and install Autoruns

Information:

https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns

Download:

https://download.sysinternals.com/files/Autoruns.zip

 

(2) Send Screenshot of Autoruns Entries and we will check

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‎09-03-2022 03:42 AM

HP Recommended

Screenshot (11).png

Screenshot (10).png

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‎09-03-2022 03:43 AM

HP Recommended

hello?what should i do?

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‎09-03-2022 07:20 AM

HP Recommended

Hello @marybeginner 

 

(1) Uncheck the following entries

ub6424_0-1662211132138.png

(2) Reboot and test

(3) Please report your results

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‎09-03-2022 07:48 AM

HP Recommended

Screenshot (123.png

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‎09-03-2022 07:49 AM

HP Recommended

when i uncheck, it says failed to disabled. what to do? is this a virus?

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‎09-03-2022 07:54 AM

HP Recommended

Hello  @marybeginner 

 

(1) Exit Autoruns

(2) Run Autorus using right click (run as administrator)

(3) Uncheck settings

(4) Reboot and test again ...

 

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‎09-03-2022 07:59 AM

HP Recommended

i already click the run as administrator but whenever i uncheck it says failed to disabled

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‎09-03-2022 08:06 AM

HP Recommended

Hello @marybeginner 

 

(1) Send screenshots of

- Boot Execute

- WinLogon

- Logon

 

ub6424_0-1662213899110.png

 

or "Everthing"

 

(2) Please report your results

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