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Warranty Coverage and battery replacement

HP Recommended
Pavilion X360 dh-0xxx
Microsoft Windows 10 (64-bit)

I have registered 3 complaints regarding the battery replacement, Case Nos. 5052721952, 505276762, 5052875727. I have talked over whatsapp, called the toll free number, visited the service center and no one has given a clear response to my problem. Each time I had to invest a lot of energy and time to explain my problem and that I had purchased an extended care pack. Everyone responded with the same response that the battery is not covered in warranty even when it clearly states that N-CSR Battery replace as one of the deliverables. Still the problem has not been resolved.  What is the exact issue? It is even explicitly stated on this website given by HP itself:  https://support.hp.com/in-en/document/c05843717

mine is a 1000 cycle long life battery and it is non removeable. It should be replaced under warranty.

 

Screenshot 2020-09-17 175150.jpg

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HP Support Agent
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HP Recommended

@gsa_28, Welcome to HP Support Community!

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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