I have registered 3 complaints regarding the battery replacement, Case Nos. 5052721952, 505276762, 5052875727. I have talked over whatsapp, called the toll free number, visited the service center and no one has given a clear response to my problem. Each time I had to invest a lot of energy and time to explain my problem and that I had purchased an extended care pack. Everyone responded with the same response that the battery is not covered in warranty even when it clearly states that N-CSR Battery replace as one of the deliverables. Still the problem has not been resolved. What is the exact issue? It is even explicitly stated on this website given by HP itself: https://support.hp.com/in-en/document/c05843717
mine is a 1000 cycle long life battery and it is non removeable. It should be replaced under warranty.
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