Warranty Dispute / Keyboard Broken

[Unhappyana]

Hello, I purchased Hp laptop at bestbuy in october 2019. Its keyboard broke now and when I checked my warranty it says to be expired. So partdon my misspells as I am writing this almost disfunctional keys.

I found tis link: https://support.hp.com/gb-en/document/c05084516 buy it is not iseful \. I tried to contact support but I was informed by a very polite Bot tat I cant  talk to a person because My warranty is expired. Is this kind of a joke?

[The_Fossette]

@Unhappyana

I reviewed your post and I understand that you are facing issues with the warranty.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below link and submit a warranty dispute and the concerned team will get in touch with you.

https://support.hp.com/us-en/product/hp-chromebox-cb1-000/6979039/document/c05084516

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Unhappyana]

Thank you for your Reply. Unfortunately, I did check that link before but I can not use it. There is no "dispute this" option in Hp software. There is a "dispiute this" button, but it redirects me to the same, instruction page. 

[The_Fossette]

@Unhappyana

I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!