cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
97
Flag Post

Warranty Dispute / Keyboard Broken

HP Recommended
HP Spectre 360
Microsoft Windows 10 (64-bit)

Hello, I purchased Hp laptop at bestbuy in october 2019. Its keyboard broke now and when I checked my warranty it says to be expired. So partdon my misspells as I am writing this almost disfunctional keys.

 

I found tis link: https://support.hp.com/gb-en/document/c05084516 buy it is not iseful \. I tried to contact support but I was informed by a very polite Bot tat I cant  talk to a person because My warranty is expired. Is this kind of a joke?

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
24,542 24,507 1,631 2,285
Message 2 of 4
Flag Post
HP Recommended

@Unhappyana

 

I reviewed your post and I understand that you are facing issues with the warranty.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below link and submit a warranty dispute and the concerned team will get in touch with you.

 

https://support.hp.com/us-en/product/hp-chromebox-cb1-000/6979039/document/c05084516

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank you for your Reply. Unfortunately, I did check that link before but I can not use it. There is no "dispute this" option in Hp software. There is a "dispiute this" button, but it redirects me to the same, instruction page. 

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
24,542 24,507 1,631 2,285
Message 4 of 4
Flag Post
HP Recommended

@Unhappyana

 

I recommend you contact support and they will assist you in this regard.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation